How do I cancel/change an order?
Is My Payment Information Safe?
How does your shipping process work?
Orders are fufilled within 1-2 business days. We ship via Canada Post and will typically take up to 5 business days to arrive within Canada, and 10 business days for international orders.
How much does shipping cost?
• International Shipping - $20, FREE for orders over $100
• Sticker Shipping - $0.50
• Local Delivery and Local Pickup will soon be available (Vancouver addresses only).*
*Local delivery is not available for the Ambassador Program.
What about custom fees?
However if you do get a fee in an unpredictable situation, we are unable to pay for the fee. The fees are governmental in nature and not charged by Pupper Supply Co.
To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.
I Haven't Received Any Order Confirmation or Shipping Confirmation?
You will receive an automatic email notification when your order has been dispatched with tracking information. This can sometimes take up to a week to arrive!